1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "User") and Alto Media (Pty) Ltd ("Alto Media", "we", "us", or "our"), a company registered in South Africa, governing your access to and use of the Alto Base platform, including our web application, mobile applications, APIs, and all related services (collectively, the "Platform").

By accessing or using the Platform, you agree to be bound by these Terms. If you are using the Platform on behalf of a church, ministry, or organisation ("Organisation"), you represent and warrant that you have the authority to bind that Organisation to these Terms, and references to "you" shall include both you individually and the Organisation.

If you do not agree to these Terms, you may not access or use the Platform.

2. Description of Service

Alto Base is a church management platform designed to help churches and ministries manage their congregations, track attendance and spiritual growth, coordinate groups and ministries, facilitate communication, and gain insights into congregational health and engagement.

Features may include, but are not limited to:

• Member and congregation management

• Attendance tracking and geo-fencing check-in

• Spiritual health metrics and milestone tracking

• Children's check-in and safety management

• Group, team, and ministry coordination

• Communication tools including WhatsApp integration

• Reporting, analytics, and dashboards

• Volunteer and service management

We reserve the right to modify, update, or discontinue any feature of the Platform at any time, with reasonable notice where practicable.

3. Account Registration and Security

3.1 Account Creation

To use the Platform, your Organisation must create an account. You agree to provide accurate, current, and complete information during registration and to keep this information updated.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised access to or use of your account.

3.3 Administrator Accounts

The individual who creates the Organisation's account is the initial administrator. Administrators may grant access to additional users and assign roles and permissions within the Platform. Your Organisation is responsible for managing user access and ensuring that users comply with these Terms.

4. Subscription and Pricing

4.1 Subscription Tiers

Alto Base is offered on a subscription basis. Pricing is based on the number of active members in your Organisation's database. All tiers provide access to the full platform — pricing scales by church size, not by feature access.

Current pricing tiers are available on our website or upon request. Pricing is denominated in South African Rand (ZAR) unless otherwise agreed in writing.

4.2 Payment Terms

Subscription fees are billed monthly in advance. Payment is due upon receipt of invoice. We accept payment methods as indicated during the subscription process.

4.3 Price Changes

We reserve the right to adjust pricing with at least 30 days' written notice. Continued use of the Platform after a price change takes effect constitutes acceptance of the new pricing.

4.4 Late Payment

If payment is not received within 14 days of the due date, we may suspend access to the Platform until payment is made. We reserve the right to charge interest on overdue amounts at the maximum rate permitted by South African law.

5. Acceptable Use

5.1 Permitted Use

You may use the Platform solely for lawful church and ministry management purposes, in accordance with these Terms.

5.2 Prohibited Conduct

You agree not to:

• Use the Platform for any purpose other than church or ministry management.

• Upload, store, or transmit any content that is unlawful, defamatory, obscene, or infringes the rights of any third party.

• Attempt to gain unauthorised access to the Platform, other users' accounts, or our systems.

• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform.

• Use the Platform to send unsolicited communications (spam) or communications in violation of applicable anti-spam laws.

• Use automated means (bots, scrapers, crawlers) to access or collect data from the Platform without our prior written consent.

• Interfere with or disrupt the integrity or performance of the Platform or its infrastructure.

• Sublicense, resell, or redistribute access to the Platform without our prior written consent.

• Use member data collected through the Platform for commercial marketing unrelated to church activities.

6. Data Ownership and Responsibilities

6.1 Your Data

Your Organisation retains ownership of all data entered into the Platform by you or on your behalf ("Your Data"). We do not claim ownership of Your Data.

6.2 Licence to Process

By using the Platform, you grant us a limited, non-exclusive licence to process Your Data solely for the purpose of providing and improving the Platform. This licence terminates when your subscription ends and Your Data is deleted in accordance with our data retention policy.

6.3 Data Responsibility

Your Organisation is responsible for:

• The accuracy, legality, and appropriateness of all data entered into the Platform.

• Obtaining all necessary consents from individuals (including parents or guardians of children) before entering their personal information into the Platform.

• Complying with all applicable data protection laws, including POPIA and, where applicable, GDPR, in your collection and use of personal information through the Platform.

• Managing user access and permissions within your Organisation's account.

6.4 Data Export

You may export Your Data from the Platform at any time during your active subscription using the export features provided, or by contacting us for assistance.

6.5 Data Upon Termination

Upon termination of your subscription, we will retain Your Data for 90 days to allow for data export or account reactivation. After this period, Your Data will be permanently deleted, except where retention is required by law.

7. Intellectual Property

7.1 Our Intellectual Property

The Platform, including its design, features, source code, algorithms, graphics, logos, trademarks, and documentation, is the exclusive property of Alto Media and is protected by South African and international intellectual property laws.

Nothing in these Terms grants you any right, title, or interest in our intellectual property, except for the limited right to use the Platform as set out in these Terms.

7.2 Feedback

If you provide us with suggestions, ideas, or feedback regarding the Platform ("Feedback"), you grant us an unrestricted, perpetual, irrevocable, royalty-free licence to use, modify, and incorporate such Feedback into the Platform without any obligation to you.

8. Third-Party Integrations

The Platform may integrate with or provide links to third-party services, including but not limited to WhatsApp, payment processors, and other tools. Your use of such third-party services is subject to their own terms and conditions and privacy policies.

We are not responsible for the availability, accuracy, or content of third-party services, and we make no warranties regarding them.

9. Availability and Support

9.1 Availability

We will use commercially reasonable efforts to ensure the Platform is available and operational. However, we do not guarantee uninterrupted or error-free access. The Platform may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our control.

9.2 Support

We provide customer support during South African business hours (Monday to Friday, 08:00–17:00 SAST, excluding public holidays). Support is available via email and in-app channels.

10. Limitation of Liability

10.1 Disclaimer of Warranties

The Platform is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2 Limitation

To the maximum extent permitted by law, Alto Media shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with your use of the Platform.

Our total aggregate liability for any claims arising under or in connection with these Terms shall not exceed the total amount paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim.

10.3 Exceptions

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable South African law, including liability for fraud, gross negligence, or death or personal injury caused by negligence.

11. Indemnification

You agree to indemnify, defend, and hold harmless Alto Media, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Platform.

• Your breach of these Terms.

• Your violation of any applicable law or regulation.

• Any data entered into the Platform by you or on your behalf.

• Any claim by a third party relating to your use of the Platform.

12. Termination

12.1 Termination by You

You may terminate your subscription at any time by providing written notice to us. Termination will take effect at the end of the current billing period. No refunds will be issued for partial billing periods.

12.2 Termination by Us

We may suspend or terminate your access to the Platform immediately if:

• You breach any material provision of these Terms.

• Payment remains outstanding for more than 30 days.

• We reasonably believe your use of the Platform poses a security risk or may expose us to legal liability.

• We are required to do so by law.

We may also discontinue the Platform entirely with at least 90 days' written notice.

12.3 Effect of Termination

Upon termination, your right to access and use the Platform ceases immediately (subject to the 90-day data retention period described in Section 6.5). Sections of these Terms that by their nature should survive termination will continue in effect, including but not limited to Sections 6, 7, 10, 11, and 13.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to conflict of law principles.

13.2 Dispute Resolution

Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved within 30 days, either party may submit the dispute to mediation. If mediation fails, the dispute shall be submitted to the jurisdiction of the courts of the Western Cape Division of the High Court of South Africa, Cape Town.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie and Tracking Disclosure, constitute the entire agreement between you and Alto Media with respect to the Platform and supersede all prior agreements, representations, and understandings.

14.2 Amendments

We may amend these Terms at any time by posting updated Terms on the Platform or notifying you via email. Material changes will be communicated with at least 30 days' notice. Your continued use of the Platform after changes take effect constitutes acceptance of the amended Terms.

14.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14.4 Waiver

No failure or delay by Alto Media in exercising any right under these Terms shall constitute a waiver of that right.

14.5 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

14.6 Force Majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to natural disasters, power outages, internet disruptions, government actions, or pandemics.

15. Contact Us

If you have questions about these Terms, please contact us:

Alto Media (Pty) Ltd
Big Bay, Cape Town, South Africa

Email: hello@altobase.co.za

These Terms of Service were last updated on 28 June 2026.